Frequently Asked Questions




Unfortunately, response times are currently very high.


Due to the continuous changing travel restrictions, the amount of contact requests is extremely high. To be able to process these requests efficiently, we have closed our telephone lines. Please fill out your request using our contact form

Do you have an urgent request? Then please always contact the airline directly via phone, chat or e-mail. The contact details of the airline can be found on their websites. In most cases, the airline is able to help you quicker. 



All details on your booking can be found in our e-mails and on MijnTix (such as: your baggage allowance and change/cancel conditions). You might also find your answer in our dedicated FAQ pages.


For all other questions, please reach out to us. We kindly ask to keep your TripID at hand. Your TripID can found in the top right corner of our e-mails.


Since the outbreak of the coronavirus, we’ve been closely monitoring the situation. Of course, we’re doing everything possible to assist all our customers but waiting times might be long. Our apologies for the inconvenience, we kindly ask for your understanding.


  • Contact form
    Please fill out your request via this contact form;
  • Information number Once booked, you will find our phone number on your booking confirmation and/or ticket e-mail. Opening hours: Monday - Friday (09:00h - 17:30h, local time, public holidays excluded) Once booked, you will find our phone number on your booking confirmation and/or ticket e-mail. Opening hours: Monday - Friday (3pm - 10:30pm, local time, public holidays excluded)Once booked, you will find our phone number on your booking confirmation and/or ticket e-mail. Opening hours: Monday - Friday (11am - 6:30pm, local time, public holidays excluded) Once booked, you will find our phone number on your booking confirmation and/or ticket e-mail. Opening hours: Monday - Friday (8am - 4:30pm, local time, public holidays excluded)


In case of an emergency (such as denied boarding) we are available outside of office hours. Please be aware that we can only assist in case of a valid emergency, as other emergencies might be waiting. Non-emergencies will be charged an extra administration fee. We kindly ask for your understanding. You can contact us at: +442039666385.